Updating the legal name on your policy requires our support team — this cannot be done through the Customer Portal.
What we can update
Our team can update the name of the primary policyholder to reflect a legal name change — for example, following a marriage, divorce, or deed poll. We cannot transfer a policy from one individual to a completely different person. The policy must remain in the name of the person who took it out, updated to reflect their current legal name.
How to request a name update
Contact us through the Contact Us page with the following:
Your policy number
Your current name as it appears on the policy
Your updated legal name
The reason for the change (e.g. marriage, divorce, deed poll)
Our team will update your policy documents and reissue your certificate of insurance with the corrected name.
What we cannot do
We cannot change the policyholder name from one individual to a completely different person — for example, transferring the policy from your name to a partner's name, or to a family member. If a different person needs coverage, they will need to take out their own policy.