The address change should be saved in the portal — it confirms on screen right away. Updated policy documents are sent by email shortly after. Here's what to check:
Check spam, junk, and promotions folders for an email from login@apollocover.com or noreply@apollocover.com.
Confirm you're checking the right inbox — the email is sent to the address you used when you bought your policy. If you're unsure which email that is, log in to the Customer Portal to check.
Check your inbox isn't full or has filters blocking transactional emails.
Resend your documents if you've checked all the above.