Sometimes, a tenant policy must be cancelled before the end of the term. We want to ensure that our customers clearly understand the fees and penalties associated with doing so.

Transaction fees are non-refundable as per our policy terms and conditions. Additionally, the premium charged may not be directly proportional to the period the policy was in force due to a common industry practice called short rate cancellation. This means that, for example, if the policy was previously active for 100 days, we would charge 38% of the premium based on the short-rate cancellation calculation. The total funds retained help cover the costs associated with issuing and servicing a policy that is cancelled mid-term.

The short rate cancellation table is included in a customer's policy documents, under table R7. We strive to be transparent and fair in all our policies.

If you’d like to cancel your policy, you can easily use APOLLO’s online Customer Portal

Need Further Assistance? We're Here to Help

Should you require additional support or have any questions, reach out through our Contact Us page here.

We're here to ensure that your insurance experience is as smooth and convenient as possible.