If you experience a covered loss and need to make a claim on your insurance policy, you may be required to pay a deductible. The amount of the deductible will be shown on the Declaration page of your policy and will typically be subtracted from the total amount of your covered loss. This means that we will only pay the portion of the covered loss that exceeds the deductible.

However, some special coverages under the Tenant's package may not require a deductible. For example, certain coverages such as lock replacement, freezer food spoilage, and fire department charges may be exempt from the deductible requirement.

To ensure that you have a clear understanding of policy's deductible requirements and any applicable exemptions, we recommend reviewing policy documentation.

Looking to learn more? Read our article A Guide to Filing Your APOLLO Tenant’s Insurance Claim