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Why can't I access the Customer Portal?
Why can't I access the Customer Portal?

Quick tips on troubleshooting through challenges when accessing the customer portal.

Celina De Bruge avatar
Written by Celina De Bruge
Updated over 9 months ago

If you encounter an error message when attempting to log in to the Customer Portal, follow these steps to troubleshoot the issue:

  1. Clear Your Browser's Cache and Cookies: Start by clearing your web browser's cache and cookies. After doing this, close the browser window and attempt to log in again.

  2. Verify Your Email Address: If you're not receiving your one-time password, double-check that the email address you're using to log in is the same one you used when creating your account.

  3. Check Your Spam Folder: Ensure that the email containing your login verification code wasn't accidentally sent to your Spam folder. Look for an email from login@apollocover.com with the subject line "Login Verification" and a 6-digit code inside that will grant you access to your APOLLO account.

    If the email isn't there, try adding login@apollocover.com to your address book and requesting the verification code again.

  4. Contact APOLLO Insurance Support: If neither of the above steps resolves the problem, please don't hesitate to get in touch with us. You can reach our support team through our Contact Us page here. Our dedicated team will assist you in resolving the issue and ensuring you can access your account. We're here to help!

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