When managing an insurance policy that involves APOLLO, customers often face confusion about whether APOLLO is their insurer, how to handle claims, or how to access their policy information. This article clarifies APOLLO's role as a brokerage and provides guidance on identifying and contacting the correct policy manager for your insurance needs.
Understanding APOLLO's Role
APOLLO Insurance Agency Ltd. functions as an insurance brokerage, not as the insurance company itself. This means:
APOLLO connects customers with insurance providers but does not underwrite policies.
Policies purchased via APOLLO may actually be managed and held by other brokers or insurers.
If you are unsure about who to contact regarding your policy, it is essential to identify the correct broker or insurer using your policy documentation or receipt.
Steps to Identify the Policy Manager
To resolve any confusion and to directly contact the appropriate service provider:
Locate Your Policy Documents Check your policy documents or billing statements. These typically include critical details such as your policy number, insurer name, and broker information.
Search Your Emails or Statements Look at billing emails or paper statements for contact information. The details listed there will indicate the entity responsible for managing your account or policy.
Contact the Listed Broker or Insurer Use the contact details provided in these documents or emails to get in touch with your broker or insurer for assistance with claims, policy copies, or cancellations.
By following these steps, you can ensure that you reach the correct entity managing your policy.
Related FAQs
Why can’t APOLLO assist with my claim when my policy references APOLLO? APOLLO Insurance Agency Ltd., as a brokerage, does not have access to policies managed by other brokers—claims need to be directed to the specific broker or third party adjuster.
What if I still can’t locate my broker information? Contact APOLLO customer service for guidance. While APOLLO may not manage your policy, they can help you understand next steps to locate your broker or insurer.
Conclusion
Understanding APOLLO's role as a brokerage is key to resolving policy-related questions. By reviewing your documentation and contacting the appropriate broker or insurer, you can address claims, access policy information, or make necessary policy changes without confusion.