Apollocover

Celina De Bruge

Current Tenant Policy Holder's FAQs

Can't log into the APOLLO Customer Portal? Try these troubleshooting steps for login errors and missing OTP codes.

Why can't I access the Customer Portal?

How to log in to the APOLLO Customer Portal using a one-time code, and what to do if you're not receiving your verification code.

How do I log in to the Customer Portal?

What can you do on APOLLO's Tenant  Customer Portal ?

Landlord Sign-Up FAQ

Troubleshooting tips for OTP and login issues with the APOLLO Customer Portal, including alternate login methods.

Customer Portal Log-in Help

Policy Portal

Need coverage past your renewal date? Learn how to request a policy extension with APOLLO and whether fees apply.

Can I extend my policy?

Learn what's possible when you need to adjust your coverage start or end date, and how to make changes through the Customer Portal.

How do I change my policy start or end date?

Common-law partners are automatically covered, but non-common-law partners need their own policy. Here's the distinction.

Is my live-in partner covered by my insurance policy?

Find out who is automatically covered under your APOLLO tenant insurance policy and how to add a spouse or family member.

Can I add my spouse, common-law partner, or relatives to my policy?

You can increase your coverage limits anytime through the APOLLO Customer Portal. Here's how.

How can I increase my coverages?

Moving to a new address? Update your policy location quickly and easily through the APOLLO Customer Portal.

I'm moving. How can I update the address on my policy?

Standard policies have jewellery coverage limits. Learn how to increase yours through the Customer Portal.

Can I increase the jewellery limit on my policy?

Learn how to add extended water damage and sewer back-up coverage to your APOLLO tenant policy through the Customer Portal.

How can I add sewer back-up coverage ?

Share Your Policy with Your Landlord in Seconds

Learn how to add enhanced water and flood protection to your APOLLO policy, and why it's recommended for most renters.

How do I add Enhanced Water Protection

Customer Policy Changes 

Cancelling before your term ends may result in a short-rate fee. Here's what to expect and how it's calculated.

Will there be a penalty if I cancel my policy?

Cancel your APOLLO policy anytime through the Customer Portal. Many situations don't require a full cancellation — find out more.

How can I cancel my policy?

Everything you need to know about cancelling your APOLLO tenant policy — who can cancel, how to do it, fees, and what to expect.

Can I cancel my tenant policy mid-term?

Learn how APOLLO calculates mid-term cancellation fees using the R7 short-rate table, and what to expect if you cancel early.

How are cancellation fees calculated?

Cancellation

Your APOLLO policy renews automatically 30 days before expiry. Learn what changes you can make and how to cancel a renewal.

Will my tenant insurance policy renew automatically?

Step-by-step guide to turning off auto-renewal on your APOLLO policy before or after it has processed.

How to opt out of auto-renewal

Premiums can rise at renewal even without claims. Learn the common reasons including inflation, market trends, and risk reassessment.

Why Has My Insurance Premium Gone Up?

APOLLO policies renew automatically at expiry. Learn how renewal billing works and how to opt out if needed.

APOLLO's Auto-Renewal on Tenant Insurance Policies

Renewal

A step-by-step guide to reporting your claim quickly, protecting your coverage, and getting the support you need.

How to File a Claim with APOLLO Insurance

Your tenant policy may cover temporary living expenses during a mass evacuation in Canada or the USA, up to four weeks.

Does my tenant insurance policy cover additional expenses due to mass evacuation?

APOLLO is transitioning to a new claims handling partner effective January 1, 2026. Below is a list of FAQs to help you understand what's changing and how to report your…

Frequently Asked Questions (FAQs): Claims Reporting Transition

Step-by-step guidance on filing a tenant insurance claim with APOLLO, including deadlines, required documents, and after-hours support.

How can I file a claim?

Claims

Managing Your Payments on Customer Portal

Your first payment is charged on signup day, regardless of your policy start date. Learn how subsequent payments are scheduled.

When Will I Be Charged for My Tenant Insurance Policy?

All APOLLO tenant insurance policies are 12-month terms. Learn why and what your options are.

Can I get a policy for less than 12 months?

Billing

Find answers and get help from Intercom Support and Community Experts

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