Troubleshooting OTP Issues in APOLLO Customer Portal
One-Time Passcodes (OTPs) are critical for secure login into the APOLLO Customer Portal. These codes are sent to your registered email or phone number for authentication. If you're facing issues receiving OTPs, here are some steps to resolve them:
1. Troubleshooting Email-Based OTP Issues
If you’re not receiving the OTP in your email:
Double-check that you’re checking the correct email account associated with your Apollocover account. Using an unregistered email can prevent the OTP from being delivered.
Check your spam, junk, or promotional folders, as emails can sometimes be incorrectly sorted.
Ensure your inbox is not full and has space to receive new messages.
2. Troubleshooting SMS-Based OTP Issues
If you’re not receiving the OTP via SMS:
Verify that you’re using the phone number registered to your account.
Check for any network connectivity issues or if your phone's inbox for messages is full.
If SMS delivery continues to fail, consider using the email-based OTP method described below.
3. Alternate Login Methods
When an OTP cannot be received by SMS, you can use the email-based login method:
Select the login option with your account email.
Enter your registered email address.
Check your email inbox and locate the one-time verification code sent to you.
Enter the code in the provided field to log in.
4. Additional Help
If none of these solutions work, please contact APOLLO customer support for further assistance. They can verify your account details and ensure no technical issues are preventing OTP delivery.