Filing a claim with APOLLO is straightforward. You can get started anytime through our Customer Portal or by reaching out via our Contact Us page.
When submitting your claim, please have the following ready:
Your full name
Your policy number
The date of the incident
A description of what happened
A copy of the police report (required for theft or burglary claims)
Filing sooner is always better. For tenant and renters' insurance policies, claims must be submitted within one year of the date of loss - but the earlier you file, the sooner the process can begin. If you don't have all the details yet, that's okay. You can file now and provide additional information as it becomes available.
Immediate steps to take after an incident
Before filing, take a few minutes to document what happened while the details are fresh:
Note the time, date, and location of the incident
Record what was damaged, stolen, or affected and by whom
Take photos if it is safe to do so
If you're unable to file right away, write everything down to ensure accuracy when you do
After-hours urgent assistance
If you need help outside of APOLLO's office hours, our claims partner is available to assist:
IPG Claims
Toll-free: 1-844-301-3142
A few things to keep in mind
Submit all supporting documents with your claim to avoid processing delays
Some policies may have specific deadlines or coverage variations; review your policy documents or contact our support team if you have questions