Checking Your Outstanding Balance
To verify if you have any unpaid bills or outstanding balances:
Log in to the Customer Portal.
Once logged in, if there is an outstanding balance, a red banner will appear at the top of the screen or
You can navigate to the Manage My Payments section, where any outstanding amounts will be displayed.
Understanding Fees and Charges
Outstanding balances may include additional fees or charges beyond missed premiums. Common reasons include:
Time on Risk Fees: These are charges for the period your policy was active without payment.
Failed Payment Fees: A $15 fee may be applied after a second failed payment attempt.
Non-Refundable Fees: If a policy is cancelled for non-payment, certain fees and a portion of the premium is non-refundable.
Payment Methods and Options
You can resolve your outstanding balance using the following methods:
Customer Portal: Update your payment details and pay directly through the portal. For example, if you need to use a new credit card, update your card information in the portal before making the payment.
Third-Party Collections: If your account is with SinglePoint, contact them to make payments: - Website: https://singlepointgi.com/ - Toll-Free Number: 1-866-751-2167 - Payment Options: Press 7 for the automated payment system or stay on the line to speak to an agent.
Policies on Payment Plans and Date Changes
Annual Payment Plans: Accounts on annual payment plans typically do not have outstanding balances unless payments are missed.
Changing Payment Dates: Payment dates can only be changed if there is no outstanding balance or registered letter on the account. Clear any balances before requesting a date change.
By following these steps and guidelines, you can effectively manage and resolve outstanding balances on your account.