To file a claim, please sign in to our Customer Portal or contact APOLLO Insurance through our Contact Us page here. Be sure to include your name, policy number, date of claim, and incident details. If you are filing for theft or burglary, please include a copy of your police report. Timely submission is essential as it helps initiate the claims process sooner. For tenants or renters' insurance policies, claims should ideally be filed as soon as possible, but must be submitted within one year of the date of loss. You can provide additional details later if new information becomes available after initially filing your claim.
Immediate Actions to Take After an Incident
Collect information about the incident, including what happened, the time and date, and the affected parties.
If you cannot file your claim immediately, document everything thoroughly to ensure accuracy when initiating your claim.
For urgent assistance outside of our office hours related to your claim, you can reach out to:
IPG Claims
Toll-Free: 1-844-301-3142
Additional Guidance for Filing
Provide all necessary documents to support your claim to avoid delays.
Keep in mind that policy-specific deadlines or variations may exist; review your policy or contact support for confirmation.