If you're seeing an error or can't get into your Customer Portal, work through these steps in order.
1. Check your login details
The email address and phone number you enter must exactly match what's on file for your policy. If either is different, the system won't let you in.
Tip: Watch for typos or browser auto-fill using an old address or number.
2. Not receiving your login code by email?
The one-time code is sent from login@apollocover.com with the subject line "Login Verification". If you don't see it:
Confirm you're using the same email address you signed up with
Check your Spam or Junk folder
Make sure your inbox isn't full
Check that your email was verified using the welcome email APOLLO sent when you signed up
3. Not receiving your login code by SMS?
Confirm the phone number is the one registered to your account
Check for network issues or a full SMS inbox
If SMS keeps failing, switch to email login instead — see step 4 below
4. Switch to email login if SMS isn't working
On the login screen, select the option to log in with your email address
Enter your registered email address
Check your inbox for the verification code from
login@apollocover.comEnter the code to log in
5. Clear your browser cache and cookies
Stored browser data can cause login errors. Try:
Clearing your browser's cache and cookies
Closing the browser completely
Reopening it and trying again
If that doesn't help, try a different browser or an incognito/private window.
6. Still stuck?
If none of the above works, contact APOLLO support — our team can verify your account details and check for anything preventing OTP delivery. Visit our Contact Us page to get in touch.