We're sorry you're having trouble! If you’re seeing an error message or can’t log in to your Customer Portal, here are a few simple steps you can take to resolve it:
1. Double-Check Your Login Information
Make sure the email address and phone number you’re using match what’s on file for your policy. If either one is different, the system won’t let you in.
Tip: Check for typos or auto-fill errors that might be using an old email or number.
2. Clear Your Browser’s Cache and Cookies
Stored data can sometimes cause login issues. Try the following:
Clear your browser's cache and cookies
Close the browser completely
Reopen it and try logging in again
3. Didn't Receive a Login Code?
If you’re not getting the one-time password (OTP) in your email:
Confirm you're using the same email address you signed up with
Check that your email was verified using the welcome email we sent you
Look in your Spam or Junk folder — the code will come from
login@apollocover.comWith the subject: “Login Verification”
4. Still Stuck? We’re Here to Help
If you’ve tried the steps above and still can’t log in, our team is ready to help you directly.
Visit our Contact Us page and we’ll get you sorted as quickly as possible.